What to do when your camera and mic are working, but you cannot connect to 'Go Live'

These two tips are the best next steps when you have tried everything else:

Written By Jamie Plankenhorn (Head of Customer Experience)

Updated at August 9th, 2023

  1. Close all other programs and browsers (or other tabs if you have those open too!). Refresh the live stream page and go live.
    Sometimes - even if it doesn't look like it -  there are programs running in the background that could be interfering with your camera and audio. 
  2. If Number 1 doesn’t work, restart your computer. 
    Restarting your computer creates an optimal environment for live streaming, ensuring a smoother experience for both you and your viewers. 

Friendly reminder: It is always a good idea to restart your device periodically.